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SAP Claims Management – a state-of-the-art solution for your back office requirements

Claims processing has always been directly linked to profitability and operational efficiency in insurance companies. The varying nature of claims processing business requirements across line of businesses makes it very important to have a flexible claims management system that will hold into the future.

SAP Claims Management (FS-CM) caters to complete claims lifecycles from notification of first loss to final payment, settlement and subrogation with the following key features as an innovative solution for large insurance companies:

  • Support for all key lines of business in an insurance company –
    life, property & casualty (non-life), health etc.
  • Coverage for end-to-end claims processing with possibility
    of involving
  • various external (appraisers, surveyors, towing agencies, repair agencies etc.) and internal stakeholders (processing clerks, underwriters etc.) at various stages of the process
  • Optional integration with third party/external systems or databases enabling current information access and fraud detection early in a claims lifecycle
  • Integrated business rule framework enabling error-free data entry throughout the process
  • Configurable screen design
  • Ability to pay one time and repetitive benefits

SAP Claims Management readily integrates with other SAP for Insurance components such as SAP Collections and Disbursements, SAP Incentive and Commissions Management, SAP Reinsurance, SAP Policy Management, SAP Financial General Ledger and SAP Business Partner, and is also tightly integrated into SAP Netweaver components such as SAP Business Workflow, SAP Authorization Management and SAP Correspondence together with integration into SAP Business Intelligence components.