msg globals

Enterprise Content Management for Insurance

In today's business environment, insurances are challenged not just to manage vast amounts of digital information, but also increasingly to use that information to achieve a competitive advantage in the marketplace (i.e. to support Fraud detection).
These challenges are particularly relevant when dealing with a range of unstructured and semi-structured content, such as office documents, images, audio and video.
Therefore, Content Management solutions have become a key strategic technology for insurance companies. Moving an insurance carrier from a department, process-based information provider to a global digital entity requires envisioning a knowledge-based organization with collaboration capabilities and appropriate enabling technologies such as OpenText Extended ECM for SAP solutions.
Content Management brings together information assets in an organized way for the entire insurance business to leverage in meeting both customer and business goals.
Content Management solutions across the entire insurance business

Content Management is made up of several components:

  • Document Management, which manages the creation and flow of documents along processes and through the enterprise
  • Records Management, in managing records to meet operational and legal business requirements, accountability and community expectations
  • Enterprise Information Portals, for facilitating delivery and presentation of content to customers, external service partners and employees based on their roles.

At msg global solutions we work with our clients in implementing solutions in areas such as Document Management, Records Management, Knowledge Management and Collaboration, Enterprise Information Portals or to address and implement the enterprise wide Content Management Strategy. We ensure that recommended solutions provide benefits and outcomes such as:

  • Increased work efficiency
  • Reduction of operational costs
  • Compliance with regulatory requirements
  • Improved customer satisfaction

msg global’s services in Content Management include:

  • Content Management Solution Design - design of full solutions including recommended tools, benefits and implementation
  • Proof of Concept - delivery defined proofs of concept, tied to creating sustainable business value
  • Enterprise Integration and Implementation - roll out of the Content Management solution across the organization.